General Information

ORDER FORM DROP SHIP TEMPLATE

ACKNOWLEDGEMENT

All orders are acknowledged by email (please provide your email address on your purchase order to receive your email confirmation in a timely manner). Contact factory if you do not receive an acknowledgement within 24 hours. For accounts without credit terms, payment must be received before stock will be reserved for an order. It is your responsibility to contact the factory immediately with any discrepancies. Orders with a price discrepancy variance that is less than $50 will be processed without notice.

ASSORTMENTS

Available upon request on many items, additional charges may apply.

AUTHORIZED RETURNS

Items found to be printed incorrectly due to our error will be replaced at no charge when returned within 60 days from receipt of item. Gold Bond will provide return authorization labels. Unauthorized returns will be returned to the sender and billed for freight. A credit will not be issued for merchandise that is unavailable to be returned to Gold Bond.

CANCELLATION POLICY

In all cases, all orders are considered firm and cannot be cancelled without approval from Gold Bond. Written documentation must be sent to confirm the cancellation. If the cancellation takes place prior to proof approval or the receipt of the courtesy proof a $20.00(g) charge will apply.  If the cancellation request is received after paper proof approval or courtesy proof, the cost of any goods already produced will be the sole responsibility of the distributor.  Exclusions include outsourced products. These will be marked in one of the following ways:
   • Item number ends in a “-FD”.
   • Item number ends in a “-FDP.
   • Item shows a F.O.B. point outside of Hixson 37343.

CHARGEBACKS

If the addresses provided should deem undeliverable for some reason- a chargeback will be issued to the invoice or to the shipper number account. This process could take up to 3 weeks to receive along with any additional costs to reship the package to the appropriate provided address

CORRECTION CHARGES

A charge of $50.00 (G) applies to all corrections received after the screen, plate, or cut has been made. Corrections are not possible on orders that have been printed.

COPY CHANGE CHARGES

A charge equivalent to the item setup charge will apply to all copy changes. Copy changes must be at least catalog minimum per copy.

C. O. D.

Cash on delivery is not available.

DROP SHIPMENTS

Gold Bond can happily facilitate any drop shipments requested. In order to process these requests the needed information must be provided on the Gold Bond drop-ship template only. There will be a $6.25(g) per drop shipment cost up to 10 drops. 11 drops or more will require a formal quote for the most competitive costs. Individual shipping and packaging costs will vary pending the request.

DISTRIBUTOR IMPRINT

Distributor self-promo pricing is available on select items. Distributor's imprint as reflected on the account must be included to be considered a Distributor Self Promotion. Some exclusions apply. Please call to verify all pricing and discounts available. All distributor self-promo orders are processed at the standard production time.

F.O.B.

All shipments are F.O.B. TN, 37343, unless otherwise noted. Shipping and handling charges will be applied to the invoice. Shipments received in TN are subject to sales tax.

FOREIGN SHIPMENTS

FedEx or UPS number required. Foreign Shipments will not be prepaid. All foreign shipments require special packaging, call for quote.

IMPRINT

The imprint will be set for best appearance at our discretion using the maximum imprint area, unless specified on the purchase order. SHADING: A dot pattern will be used to simulate shading on applicable imprinted products. We utilize screen frequencies as low as 45 LPI and up to 133 LPI depending on product, product color, ink color, and imprint method.

INDIVIDUAL MAILINGS

If you require shipping or mailing of individual items, add $0.60 (G) per item plus the cost of mailers and postage. For USPS mailing, typed labels are required. For UPS or FedEx, complete shipping information is required. Contact customer service for criteria. Please supply shipping method on PO.

INK CHANGE CHARGE

A charge equal to the product's set-up charge will apply to all items per ink change. Ink changes must be at least the catalog minimum per copy.

LAYAWAY PROGRAM

With today’s uncertainty surrounding the execution of events, Gold Bond aims to partner with our clients by offering a layaway program. If your client has a postponed event, Gold Bond will produce all goods requested and invoice for the products produced as normal. Gold Bond will then give you the option to store up to 3 months from standard production time frame at no additional cost to you. A separate invoice for the shipping will be sent after you release the order. If your client has decided to drop ship to various individuals and/or locations within this 3-month time frame please call to confirm the costs and time associated with repackaging the order in question. We aim to execute on this as quickly as possible but will need to work through each scenario on a case by case basis to ensure quality execution.

LESS THAN MINIMUM

Orders less than catalog minimum quantity will incur a $50.00 (G) charge where applicable per product specifications.

MULTI-COLOR IMPRINT

Orders requiring a multi-color imprint of three colors or more that include a running charge will require a minimum quantity of 500 pieces. Additional lead-time may be required. Contact factory for production time. Rush production is NOT available with multi-color imprints. Any product that does not specify full color imprint will be printed in spot colors.

NEW ACCOUNTS

Unless credit has been established, payment is required at the time the order is received. Payments may be made using ACH or EFT transfers, Visa, MasterCard, American Express, Discover, cashier’s check or money order. Production will not begin until payment is received in full. Checks may require a five day waiting period. A service charge of $50.00 (Z) will be charged on all returned checks.

NON-FULFILLMENT OF ORDERS

Gold Bond cannot assume liability on non-fulfillment of orders caused by the inability to obtain raw material due to embargoes, strikes, fires, or other causes beyond our control, including new or discontinued items by our suppliers.

ORDER SUBMISSION

Verbal orders are not accepted by telephone. Please submit all orders through the website: www.goldbondinc.com, through email:[email protected], fax: 800-729-4852, or mail. All orders received by fax, email, or other methods are subject to a daily cut off time. The cut off time for regular production orders is 2:00 PM, Eastern Time. Any orders received thereafter will be considered orders for the following day. All transmitted orders will be considered the original purchase order. The legibility of faxed orders will be the responsibility of the distributor. Gold Bond is not responsible for any fax malfunction that would affect receipt of the order or omitted information on the order. All orders requiring artwork WILL NOT BE SCHEDULED TO SHIP until the actual artwork is received. Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability.

OVERRUNS/UNDERRUNS/EXACT QUANTITIES

All orders are subject to a 5% over/under and will be invoiced for quantities shipped. Charges apply to each drop shipment.

PICTURES

Logos used in our catalog and/or website are for illustrative purposes ONLY. The logos DO NOT imply endorsements, nor does the owner of such design expressly authorize any items with these specific logos for sale to anyone.

PMS MATCHING

Gold Bond prints with coated inks only. We will try to match your requested PMS color as closely as possible for a charge of $50.00 (G). Gold Bond cannot guarantee PMS color matching on colored surfaces and full color items.

PRICING

Catalog pricing is subject to change without notice, please see www.goldbondinc.com for current pricing. All large quantity quotes are to be requested by fax or email and must be referred to on the purchase order. Orders with a price discrepancy variance that is less than $50 will be processed without notice. Pricing discounts such as end quantity pricing and member discounts do not apply to sale pricing.

PRODUCT COLOR

Gold Bond has attempted to portray product colors in the catalog as accurately as is possible; however, because of color reproduction in printing, the product color may differ slightly from the catalog. If clarification of product color is required, please request a random sample.

PRODUCTION TIME

Production time begins when:
l Credit has been established or payment has been received.
l Production Ready art is received by the factory.
l Ship date is approved by the factory, all order details clarified, and all proofs approved.
l Standard production time is 5-7 working days for catalog quantities unless otherwise noted. Order will ship on the 7th day by default and Gold Bond will ship early if faster production is available.

PROOFS/SPEC SAMPLES

Templates are available online for producing your own proofs at no charge. We highly recommend the use of these templates to reduce art questions and to expedite your order. An art proof charge of $15.00 (G) will apply for each item per order. Actual proof or spec samples will be $50.00 (G). Contact Factory for Golf Balls: $50.00 plus cost of 1 dozen golf balls. Outsourced Items: Contact your representative for more information.

RELEASE SHIPMENTS

When it is necessary for us to ship portions of an order at some future date, the entire order will be produced and invoiced at the time the first shipment is produced and the balance of the order is stored in our warehouse. There will be a $20.00 (G) charge for each release from inventory after the initial shipment is made and the entire order must be shipped within 12 months. Storage fees will apply, please contact sales for a formal quote based upon the need.

REORDERS

To ensure an exact duplication of a reorder, send hard copy of art from the previous order. Please reference Gold Bond's invoice number or previous distributor purchase order number on all repeat orders. Include description of the logo or artwork. Previous orders are kept on file for no longer than a 24-month period. Repeat orders will incur a $25.00 (G) set-up charge for the first color and the full rate set-up charge for any additional colors or locations. Writing Instruments will incur a $15.00 (A) charge per color/location. Repeat orders after that period of time will require new artwork and set-up or logo charges will apply. Repeat orders with PMS color matches, multi-color set-ups, and multi-color running charges are charged on each repeat order.

RETURN PACKAGE FEE

Refused packages that are returned to our facility will have incurred fees issued by the major carriers. This affects both third party account shipments as well as shipments using our account number. These charges will be imposed should they incur. Any additional freight charges, as well as customs, duties, and taxes incurred on the reshipment, will be the responsibility of the distributor.

SALES TAX

All items that are not FOB 37343 must provide a sales tax certificate for the shipping destination at the time of purchase. If a sales tax certificate is not submitted at the time of order, order may be subject to a sales tax charge.

SAMPLES

Samples up to $10.00 are available at no charge with your shipper number. Blank samples are unavailable, however, random samples are available for some items. Samples cannot be returned for credit.

SPECIAL PACKAGING

Contact your Gold Bond rep for further information or a quote.

SHIP DATE

All order acknowledgments will indicate an estimated ship date. This estimated ship date may change depending on the current production schedule. If your order has a firm “in hands” date, PLEASE note this clearly on your purchase order and the appropriate Ship date will be scheduled accordingly.

SHIPPING

All orders should specify a "ship to" address. If the "ship to" address is not specified, it will default to the address of the Distributor. All orders should specify an "IN HANDS" date including the shipment method. If the shipping method is not specified, Gold Bond reserves the right to ship by whatever means necessary to meet the "In Hands" date. Gold Bond does not guarantee delivery by any freight carrier. The distributor must initiate any claim with the carrier immediately.

SHIPPING ON A 3RD PARTY NUMBER

There is a $40 (Z) handling charge for Truck Shipments using third-party billing. All orders using third party shipping numbers will incur a $7.50 (Z) handling fee per invoice, excluding sample orders. Our responsibility for damage or loss will end at our dock. Please contact your carrier for any claims or adjustments.

STOCK ART

Non-licensed art is available on file. Inquiry can be sent to [email protected] to see designs on file or use one of our free stock backgrounds. All licensed art requires a written release.

UNIMPRINTED ITEMS

Most items are available unimprinted beginning at minimum catalog quantities. Unimprinted golf balls are not available.

WEBSITE

Due to the dynamics of independently supported websites, we recommend verification of all product offerings and prices at our website: www.goldbondinc.com. Gold Bond cannot be held liable for inaccurate information on third party websites or search engines.

Rush Production

Fast is sometimes not fast enough. If you need an order faster than our standard 5 to 7 day production schedule, take advantage of our FREE Rush offered on many products in the Gold Bond Line.

Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability and remember this checklist:

1. The order and artwork must be received by 12:00 PM EST for Golf Balls or 5:00 PM EST for all other items
2. For fastest service, send PO and artwork to [email protected]
3. Order must be marked “Rush” with your in hands date
4. Production ready artwork required
5. Artwork must be in PDF format or include an artwork facsimile for comparison
6. Proofs are not available with rush service
7. Multi-color imprint not available on screen or pad printed products
8. Catalog quantities only
9. Credit must be established and current
10. Golf Balls - 72 dozen maximum on one pole
11. Not applicable on any order with special packaging or assembly

Art Requirement

ARTWORK REQUIREMENTS

Artwork may be submitted in either hard copy or electronic format. All artwork is kept on le for no more than 24 months. Hard copy art must be crisp, clean, black and white line art. Please remember that the quality of your imprint depends upon the quality of artwork submitted to us. For Four Color Artwork please refer to the Full Color Artwork Specifications. Hard Copy artwork must be crisp, clean, black and white line art. If the art is for multiple color imprint, please provide color separations with registration marks. Artwork will need to be submitted either 100% to size or slightly larger. If smaller and has to be enlarged, loss of detail/crispness may occur.

NOTE: Shipment schedule of your order may depend on the quality of the artwork submitted and upon any changes made to the artwork once the order has been worked on.

IMPRINT

Artwork can be accepted from the following programs:

  • Adobe Illustrator - AI, EPS, PDF

- CC or lower

  • Adobe Photoshop - EPS, TIFF, PSD (layered if possible)

- Must be 300 dpi or higher at 100% of nal size or larger
- Scanned images need to be done at 1200 dpi saved as TIFF

  • Corel Draw - CDR

NOTE: All text must be converted to outlines/curves/vector objects/paths. We do oer a no charge recreate service, but please add an additional 24 hours to your production time. If we are unable to recreate your artwork, we will offer suggestions.

COMPRESSION: Please use Stuffit or Zip

SUBMISSION OF ARTWORK:

NOTE: Company Name and Purchase Order Number need to be listed on the Subject Line of your email. Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very ne lines, both in type and illustrations.

COLORS

Must be set as a valid Pantone Solid Spot Color ( such as 286C, 186C, 165C, etc.)

-Custom-named colors/swatches (such as Coca-Cola Red) will need a hard copy color swatch submitted for comparison.

If done as Full Color Process, then will need submitted as CMYK and not as a swatch palette in the art le.

For Full Color please see Full Color Artwork Specifications

NOTE: For Doming, if white background with color in the middle, especially if red, due to the reflection of light it will appear that the white will be tinted by the color of the artwork. Such as if white with red, the white will appear to have a pink/red tint.

GRADIENTS

Gradients, when not done as Full Color Process imprint, will be done so as a dot pattern which may not yield the desired effect wanted.

MINIMUMS

FONTS (based on block fonts)

  • Screen Print/Pad Printed

- Small Items (such as tees,pens)
- 7 points Medium Items (such as bags)
- 14 points Large Items (such as sun shades, towels) : 18 points

  • Debossed - 18 points
  • Laser Engraved - 7 points
  • Sublimation

- Hard Surface: 9 points, reversed out 10 points with .5 stroke
- Soft Surface: 10 points, reversed out 12 points with .5 stroke

  • Transfers - 8 points
  • Doming - 7 points

LINE THICKNESS

  • Screen Print/Pad Printed

- Small Items (such as tees,pens) 1 point
- Medium Items (such as bags): 1.5 points
- Large Items (such as sun shades, towels) : 1.75 points

  • Debossed - 2 points
  • Laser Engraved - .5 points
  • Sublimation

- Hard Surface: 1 point, reversed out 1.5 points
- Soft Surface: 1 point, reversed out 1.5

  • Transfers - 1 point
  • Doming - .5 points

NOTE: Anything less than the above mentioned minimums will print, however, we cannot guarantee legibility nor solidity to not break up or colors bleed into when printed

FOUR COLOR/FULL COLOR SPECS

This is a CMYK Process printing method in which Cyan, Magenta, Yellow, and Black inks are mixed together to create a desired color. Please note, however, that there is a limit to the color range that this process can achieve. There is also a difference between Pantone Solid Coated Colors and their CMYK equivalent that can be subtle or drastic in appearance. When reviewing proofs, keep in mind that colors on computer screens may vary based on the graphics card and monitor used in your system. This is why the colors displayed are for reference only and not for EXACT matching.

NOTE: Shipment schedule of your order may depend on the quality of the artwork submitted and upon any changes made to the artwork once the order has been worked on.

IMPRINT

Artwork can be accepted from the following programs:

  • Adobe Illustrator - AI, EPS, PDF

- CC or lower

  • Adobe Photoshop - EPS, TIFF, PSD (layered if possible)

- Must be 300 dpi or higher at 100% of final size or larger
- Scanned images need to be done at 1200 dpi saved as TIFF

NOTE: All text must be converted to outlines/curves/vector objects/paths. We do offer a no charge recreate service, but please add an additional 24 hours to your production time. If we are unable to recreate your artwork, we will offer suggestions. We cannot recreate 4 color process images or photos. Increasing the size of the image will decrease the dpi of that image.

COMPRESSION: Please use Stuffit or Zip

NOTE: Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations.

COLORS

  • Colors should be CMYK.

- Custom-named colors/swatches (such as Coca-Cola Red) will need a hard copy color swatch submitted for comparison, and submitted as CMYK and not as a swatch palette in the art file.

  • WE DO NOT GUARANTEE SPOT COLOR MATCHING, BUT CAN GET WITHIN AN ACCEPTABLE RANGE
  • If the file contains a combination of CMYK and Spot Colors, for best results we suggest to convert Spot Colors to CMYK so the entire job is done as process printing.
  • Grays should be created from black or they may produce undesired results in CMYK.

NOTE: For Doming, if white background with color in the middle, especially if red, due to the reflection of light it will appear that the white will be tinted by the color of the artwork. Such as if white with red, the white will appear to have a pink/red tint.

MINIMUMS

FONTS (based off of block fonts)

  • Sublimation

- Hard Surface: 9 points, reversed out 10 points with .5 stroke
- Soft Surface: 10 points, reversed out 12 points with .5 stroke

  • Transfers - 8 points
  • Doming - 7 points
  • Full Color/Four Color Process/ColorfinityHD - 7 points

LINE THICKNESS

  • 1 point, if reversed out artwork then 1.5 points

NOTE: Anything less than the above mentioned minimums will print, however, we cannot guarantee legibility nor solidity to not break up or colors bleed into when printed.

Decorating Methods

Deboss

This elegant method allows you to leave an impression of your logo in the surface of an item’s material. The end result is a clean, depressed logo that you can see and feel.

Deboss

Embroidery is a distinguished method of amplifying items with a genuine high quality representation of your logo. Embroidery machines can turn almost any image into a high quality logo.

Deboss

Laser engraving gives your logo a clean, polished appearance by precisely etching the logo into the material’s surface. It’s perfect on metal items including pens, tools, knives, and golf accessories.

Deboss

Custom woven towels offer a unique recognized look to your logo. Extensive design services, offered at no additional charge, coordinate the look of your logo into the actual weave of the towel. This method is guaranteed to get your company noticed.

Deboss

Silk Screen printing is the imprinting of a design directly on the surface of a product. The ink is pressed through a tensioned nylon mesh, leaving a clean imprint on the surface of an item.

Deboss

An inked logo is transferred from an etched plate to a soft silicone pad. The pad is then pressed against the product. It is a great way to showcase your logo on drinkware, pens, promotional items and golf accessories.

Deboss

With a die struck epoxy fill imprint, your logo is impressed on the front of a product. Colored epoxy enamel is then used to fill the cavities of the impression, leaving a metallic outline around the colors.

Deboss

Colofinity provides a full color imprint with perfect color registration. It is great for photographic work and complex logos. This imprint method is ideal for bags and portfolios.

Deboss

ColorfinityHD is a 4 color process that uses direct-to-product printing. With ColorfinityHD, print a broad spectrum of colors for complex logos or photographs.

Deboss

Many items are available with a 4 color process imprint, providing full color at one low cost! It is a great option for complex logos needing perfect color registration.

Global Sourcing

Global Sourcing

Do you have a large order or do you need a custom product? Let us help you. Our Global Source Team has the resources to help you:

  • When your large order deserves a large discount
  • When you planned ahead and have longer lead times
  • When you need something custom and extraordinary
  • When close isn’t good enough, and you need a custom molded product or a product in a custom PMS color

Freight Equalization

Gold Bond now features freight equalization for the shortest time in transit and lowest shipping costs when using FedEx and our account number. We now feature 3 day shipping to the continental United states, all at ground rates.

In order to take advantage of this feature, freight must be prepaid only and the order must ship on Gold Bond’s account number shipping from FOB Hixson, TN 37343 to the contiguous United States.

Gold Bond is centrally located in the center of the southeast in the city of Chattanooga, TN. Chattanooga boasts one of the countries best logistics infrastructures providing Gold Bond with a strategic advantage of our industry competitors. Gold Bond can reach the majority of the southeast in one day with standard ground transportation. This in turn gives Gold Bond a day advantage over the majority of industry competitors when shipping west of the Mississippi River. When time is of the essence days in transit is the best place to save time and money.

Product Info

Gold Bond updates product and pricing information on a quarterly basis. We make every effort to keep product and pricing information accurate; however, if you find any errors, discrepancies, or have any questions, please contact us at [email protected]

Gold Bond provides product and pricing information in a .csv format. To receive current information and quarterly update click below.

PRODUCT DATA

PROP 65 INFORMATION

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