General Information
ORDER FORM DROP SHIP TEMPLATE
ACKNOWLEDGEMENT
All orders are acknowledged by email (please provide your email address on your purchase order to receive your email confirmation in a timely manner). Contact factory if you do not receive an acknowledgement within 24 hours. For accounts without credit terms, payment must be received before stock will be reserved for an order. It is your responsibility to contact the factory immediately with any discrepancies. Orders with a price discrepancy variance that is less than $50 will be processed without notice.
ASSORTMENTS
Available upon request on many items, additional charges may apply.
AUTHORIZED RETURNS
Items found to be printed incorrectly due to our error will be replaced at no charge when returned within 60 days from receipt of item. Gold Bond will provide return authorization labels. Unauthorized returns will be returned to the sender and billed for freight. A credit will not be issued for merchandise that is unavailable to be returned to Gold Bond.
CANCELLATIONS
All orders are considered firm and cannot be cancelled without approval from Gold Bond. Written documentation must be sent to confirm the cancellation.
CORRECTION CHARGES
A charge of $50.00 (G) applies to all corrections received after the screen, plate, or cut has been made. Corrections are not possible on orders that have been printed.
COPY CHANGE CHARGES
A charge equivalent to the item setup charge will apply to all copy changes. Copy changes must be at least catalog minimum per copy.
C. O. D.
Cash on delivery is not available.
DATED DROP SHIPMENTS
When it is necessary for us to ship portions of an order at some future date, the entire order will be produced and invoiced at the time the first shipment is produced and the balance of the order is stored in our warehouse. There will be a $20.00 (G) charge for each release from inventory after the initial shipment is made and the entire order must be shipped within 12 months.
DROP SHIPMENTS
An additional charge of $15.00 (G) applies to each drop shipment per order. If Gold Bond's drop ship template is used, a $3.75 (G) charge will occur.
DISTRIBUTOR IMPRINT
Distributor self-promo pricing is available on select items. Distributor's imprint as reflected on the account must be included to be considered a Distributor Self Promotion. Some exclusions apply. Please call to verify all pricing and discounts available.
F.O.B.
All shipments are F.O.B. TN, 37343, unless otherwise noted. Shipping and handling charges will be applied to the invoice. Shipments received in TN are subject to sales tax.
FOREIGN SHIPMENTS
FedEx or UPS number required. Foreign Shipments will not be prepaid. All foreign shipments require special packaging, call for quote.
IMPRINT
The imprint will be set for best appearance at our discretion using the maximum imprint area, unless specified on the purchase order. SHADING: A dot pattern will be used to simulate shading on applicable imprinted products. We utilize screen frequencies as low as 45 LPI and up to 133 LPI depending on product, product color, ink color, and imprint method.
INDIVIDUAL MAILINGS
If you require shipping or mailing of individual items, add $0.60 (G) per item plus the cost of mailers and postage. For USPS mailing, typed labels are required. For UPS or FedEx, complete shipping information is required. Contact customer service for criteria. Please supply shipping method on PO.
INK CHANGE CHARGE
A charge equal to the product's set-up charge will apply to all items per ink change.
LESS THAN MINIMUM
Orders less than catalog minimum quantity will incur a $50.00 (G) charge where applicable per product specifications.
MULTI-COLOR IMPRINT
Orders requiring a multi-color imprint of three colors or more that include a running charge will require a minimum quantity of 500 pieces. Additional lead-time may be required. Contact factory for production time. Rush production is NOT available with multi-color imprints. Any product that does not specify full color imprint will be printed in spot colors.
NEW ACCOUNTS
Unless credit has been established, payment is required at the time the order is received. Payments may be made using ACH or EFT transfers, Visa, MasterCard, American Express, Discover, cashier’s check or money order. Production will not begin until payment is received in full. Checks may require a five day waiting period. A service charge of $50.00 (Z) will be charged on all returned checks.
NON-FULFILLMENT OF ORDERS
Gold Bond cannot assume liability on non-fulfillment of orders caused by the inability to obtain raw material due to embargoes, strikes, fires, or other causes beyond our control, including new or discontinued items by our suppliers.
ORDER SUBMISSION
Verbal orders are not accepted by telephone. Please submit all orders through the website: www.goldbondinc.com, through email:[email protected], fax: 800-729-4852, or mail. All orders received by fax, email, or other methods are subject to a daily cut off time. The cut off time for regular production orders is 2:00 PM, Eastern Time. Any orders received thereafter will be considered orders for the following day. All transmitted orders will be considered the original purchase order. The legibility of faxed orders will be the responsibility of the distributor. Gold Bond is not responsible for any fax malfunction that would affect receipt of the order or omitted information on the order. All orders requiring artwork WILL NOT BE SCHEDULED TO SHIP until the actual artwork is received. Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability.
OVERRUNS/UNDERRUNS/EXACT QUANTITIES
All orders are subject to a 5% over/under and will be invoiced for quantities shipped. Charges apply to each drop shipment.
PICTURES
Logos used in our catalog and/or website are for illustrative purposes ONLY. The logos DO NOT imply endorsements, nor does the owner of such design expressly authorize any items with these specific logos for sale to anyone.
PMS MATCHING
Gold Bond prints with coated inks only. We will try to match your requested PMS color as closely as possible for a charge of $50.00 (G). Gold Bond cannot guarantee PMS color matching on colored surfaces and full color items.
PRICING
Catalog pricing is subject to change without notice, please see www.goldbondinc.com for current pricing. All large quantity quotes are to be requested by fax or email and must be referred to on the purchase order. Orders with a price discrepancy variance that is less than $50 will be processed without notice.
PRODUCT COLOR
Gold Bond has attempted to portray product colors in the catalog as accurately as is possible; however, because of color reproduction in printing, the product color may differ slightly from the catalog. If clarification of product color is required, please request a random sample.
PRODUCTION TIME
Production time begins when:
l Credit has been established or payment has been received.
l Production Ready art is received by factory.
l Ship date is approved by factory, all order details clarified, and all proofs approved.
l Standard production time is 5-7 working days for catalog quantities unless otherwise noted.
PROOFS/SPEC SAMPLES
Templates are available online for producing your own proofs at no charge. We highly recommend the use of these templates to reduce art questions and to expedite your order. An art proof charge of $15.00 (G) will apply for each item per order. Actual proof or spec samples will be $50.00 (G). Contact Factory for Golf Balls: $50.00 plus cost of 1 dozen golf balls. Outsourced Items: Contact your representative for more information.
REORDERS
To ensure an exact duplication of a reorder, send hard copy of art from the previous order. Please reference Gold Bond's invoice number or previous distributor purchase order number on all repeat orders. Include description of the logo or artwork. Previous orders are kept on file for no longer than a 24-month period. Repeat orders will incur a $25.00 (G) set-up charge for the first color and the full rate set-up charge for any additional colors or locations. Writing Instruments will incur a $15.00 (A) charge per color/location. Repeat orders after that period of time will require new artwork and set-up or logo charges will apply. Repeat orders with PMS color matches, multi-color set-ups, and multi-color running charges are charged on each repeat order.
RETURN PACKAGE FEE
A charge of $20.00/G per returned shipment will be invoiced for undeliverable shipments returned to Gold Bond. Any additional freight charges, as well as customs, duties, and taxes incurred on the reshipment, will be the responsibility of the distributor.
SALES TAX
All items that are not FOB 37343 must provide a sales tax certificate for the shipping destination at the time of purchase. If a sales tax certificate is not submitted at the time of order, order may be subject to a sales tax charge.
SAMPLES
Samples up to $10.00 are available at no charge with your shipper number. Blank samples are unavailable, however, random samples are available for some items. Samples cannot be returned for credit.
SPECIAL PACKAGING
Contact your Gold Bond rep for further information or a quote.
SHIP DATE
All order acknowledgments will indicate an estimated ship date. This estimated ship date may change depending on the current production schedule. If your order has a firm “in hands” date, PLEASE note this clearly on your purchase order and the appropriate Ship date will be scheduled accordingly.
SHIPPING
All orders should specify a "ship to" address. If the "ship to" address is not specified, it will default to the address of the Distributor. All orders should specify an "IN HANDS" date including the shipment method. If the shipping method is not specified, Gold Bond reserves the right to ship by whatever means necessary to meet the "In Hands" date. Gold Bond does not guarantee delivery by any freight carrier. The distributor must initiate any claim with the carrier immediately.
SHIPPING ON A 3RD PARTY NUMBER
There is a $40 (Z) handling charge for Truck Shipments using third-party billing. All orders using third party shipping numbers will incur a $7.50 (Z) handling fee per invoice, excluding sample orders. Our responsibility for damage or loss will end at our dock. Please contact your carrier for any claims or adjustments.
STOCK ART
Non-licensed art is available on file. Inquiry can be sent to [email protected] to see designs on file or use one of our free stock backgrounds. All licensed art requires a written release.
UNIMPRINTED ITEMS
Most items are available unimprinted beginning at minimum catalog quantities. Unimprinted golf balls are not available.
WEBSITE
Due to the dynamics of independently supported websites, we recommend verification of all product offerings and prices at our website: www.goldbondinc.com. Gold Bond cannot be held liable for inaccurate information on third party websites or search engines.