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Rush Production

Fast is sometimes not fast enough. If you need an order faster than our standard 5 to 7 day production schedule, take advantage of our FREE Rush offered on many products in the Gold Bond Line.

Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability and remember this checklist:

1. The order and artwork must be received by 12:00 PM EST for Golf Balls or 5:00 PM EST for all other items

2. For fastest service, send PO and artwork to goldrush@goldbondinc.com

3. Order must be marked “Rush” with your in hands date

4. Production ready artwork required

5. Artwork must be in PDF format or include an artwork facsimile for comparison

6. Proofs are not available with rush service

7. Multi-color imprint not available on screen or pad printed products

8. Catalog quantities only

9. Credit must be established and current

10. Golf Balls - 72 dozen maximum on one pole

General Information

Order Form      Drop Ship Template


ACKNOWLEDGEMENT

All orders are acknowledged by email (please provide your email address on your purchase order to receive your email confirmation in a timely manner). Contact factory if you do not receive an acknowledgement within 24 hours. For accounts without credit terms, payment must be received before stock will be reserved for an order. It is your responsibility to contact the factory immediately with any discrepancies. Orders with a price discrepancy variance that is less than $50 will be processed without notice.


ASSORTMENTS

Available upon request on many items, additional charges may apply.


AUTHORIZED RETURNS

Items found to be printed incorrectly due to our error will be replaced at no charge when returned within 60 days from receipt of item. Gold Bond will provide return authorization labels. Unauthorized returns will be returned to the sender and billed for freight. A credit will not be issued for merchandise that is unavailable to be returned to Gold Bond.


CANCELLATIONS

All orders are considered firm and cannot be cancelled without approval from Gold Bond. Written documentation must be sent to confirm the cancellation.


CORRECTION CHARGES

A charge of $50.00 (G) applies to all corrections received after the screen, plate, or cut has been made. Corrections are not possible on orders that have been printed.


COPY CHANGE CHARGES

A charge equivalent to the item setup charge will apply to all copy changes. Copy changes must be at least catalog minimum per copy.


C. O. D.

Cash on delivery is not available.


DATED DROP SHIPMENTS

When it is necessary for us to ship portions of an order at some future date, the entire order will be produced and invoiced at the time the first shipment is produced and the balance of the order is stored in our warehouse. There will be a $20.00 (G) charge for each release from inventory after the initial shipment is made and the entire order must be shipped within 12 months.


DROP SHIPMENTS

An additional charge of $15.00 (G) applies to each drop shipment per order. Drop ship template required.


DISTRIBUTOR IMPRINT

For self promotions, distributors will receive "End Quantity Price" (EQP) less 20% on all Gold Bond catalog items. Set up charges up to $50.00 (G) are waived. Distributor's imprint must be included.


F.O.B.

All shipments are F.O.B. TN, 37343, unless otherwise noted. Shipping and handling charges will be applied to the invoice. Shipments received in TN are subject to sales tax.


FOREIGN SHIPMENTS

FedEx or UPS number required. Foreign Shipments will not be prepaid. All foreign shipments require special packaging, call for quote.


IMPRINT

The imprint will be set for best appearance at our discretion using the maximum imprint area, unless specified on the purchase order. SHADING: A dot pattern will be used to simulate shading on applicable imprinted products. We utilize screen frequencies as low as 45 LPI and up to 133 LPI depending on product, product color, ink color, and imprint method.


INDIVIDUAL MAILINGS

If you require shipping or mailing of individual items, add $0.60 (G) per item plus the cost of mailers and postage. For USPS mailing, typed labels are required. For UPS or FedEx, complete shipping information is required. Contact customer service for criteria. Please supply shipping method on PO.


INK CHANGE CHARGE

A charge of $50.00 (G) will apply to all items in the catalog per ink change.


LESS THAN MINIMUM

Orders less than catalog minimum quantity will incur a $50.00 (G) charge where applicable per product specifications.


MULTI-COLOR IMPRINT

Orders requiring a multi-color imprint of three colors or more that include a running charge will require a minimum quantity of 500 pieces. Additional lead-time may be required. Contact factory for production time. Rush production is NOT available with multi-color imprints. Any product that does not specify full color imprint will be printed in spot colors.


NEW ACCOUNTS

Unless credit has been established, payment is required at the time the order is received. Payments may be made using ACH or EFT transfers, Visa, MasterCard, American Express, Discover, cashier’s check or money order. Production will not begin until payment is received in full. Checks may require a five day waiting period. A service charge of $50.00 (Z) will be charged on all returned checks.


NON-FULFILLMENT OF ORDERS

Gold Bond cannot assume liability on non-fulfillment of orders caused by the inability to obtain raw material due to embargoes, strikes, fires, or other causes beyond our control, including new or discontinued items by our suppliers.


ORDER SUBMISSION

Verbal orders are not accepted by telephone. Please submit all orders through the website: www.goldbondinc.com, through email: orders@goldbondinc.com, fax: 800-729-4852, or mail. All orders received by fax, email, or other methods are subject to a daily cut off time. The cut off time for regular production orders is 2:00 PM, Eastern Time. Any orders received thereafter will be considered orders for the following day. All transmitted orders will be considered the original purchase order. The legibility of faxed orders will be the responsibility of the distributor. Gold Bond is not responsible for any fax malfunction that would affect receipt of the order or omitted information on the order. All orders requiring artwork WILL NOT BE SCHEDULED TO SHIP until the actual artwork is received. Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability.


OVERRUNS/UNDERRUNS/EXACT QUANTITIES

All orders are subject to a 5% over/under and will be invoiced for quantities shipped. Charges apply to each drop shipment.


PICTURES

Logos used in our catalog and/or website are for illustrative purposes ONLY. The logos DO NOT imply endorsements, nor does the owner of such design expressly authorize any items with these specific logos for sale to anyone.


PMS MATCHING

Gold Bond prints with coated inks only. We will try to match your requested PMS color as closely as possible for a charge of $50.00 (G). Gold Bond cannot guarantee PMS color matching on colored surfaces and full color items.


PRICING

Catalog pricing is subject to change without notice, please see www.goldbondinc.com for current pricing. All large quantity quotes are to be requested by fax or email and must be referred to on the purchase order. Orders with a price discrepancy variance that is less than $50 will be processed without notice.


PRODUCT COLOR

Gold Bond has attempted to portray product colors in the catalog as accurately as is possible; however, because of color reproduction in printing, the product color may differ slightly from the catalog. If clarification of product color is required, please request a random sample.


PRODUCTION TIME

Production time begins when:
l Credit has been established or payment has been received.
l Production Ready art is received by factory.
l Ship date is approved by factory, all order details clarified, and all proofs approved.
l Standard production time is 5-7 working days for catalog quantities unless otherwise noted.


PROOFS/SPEC SAMPLES

Templates are available online for producing your own proofs at no charge. We highly recommend the use of these templates to reduce art questions and to expedite your order. An art proof charge of $15.00 (G) will apply for each item per order. Actual proof or spec samples will be $50.00 (G). Contact Factory for Golf Balls: $50.00 plus cost of 1 dozen golf balls. Outsourced Items: Contact your representative for more information.


REORDERS

To ensure an exact duplication of a reorder, send hard copy of art from the previous order. Please reference Gold Bond's invoice number or previous distributor purchase order number on all repeat orders. Include description of the logo or artwork. Previous orders are kept on file for no longer than a 24-month period. Repeat orders will incur a $25.00 (G) charge per color/location. Writing Instruments will incur a $15.00 (A) charge per color/location. Repeat orders after that period of time will require new artwork and set-up or logo charges will apply. Repeat orders with PMS color matches, multi-color set-ups, and multi-color running charges are charged on each repeat order.


SAMPLES

Samples up to $10.00 are available at no charge with your shipper number. Blank samples are unavailable, however, random samples are available for some items. Samples cannot be returned for credit.


SPECIAL PACKAGING

Contact your Gold Bond rep for further information or a quote.


SHIP DATE

All order acknowledgments will indicate an estimated ship date. This estimated ship date may change depending on the current production schedule. If your order has a firm “in hands” date, PLEASE note this clearly on your purchase order and the appropriate Ship date will be scheduled accordingly.


SHIPPING

All orders should specify a "ship to" address. If the "ship to" address is not specified, it will default to the address of the Distributor. All orders should specify an "IN HANDS" date including the shipment method. If the shipping method is not specified, Gold Bond reserves the right to ship by whatever means necessary to meet the "In Hands" date. Gold Bond does not guarantee delivery by any freight carrier. The distributor must initiate any claim with the carrier immediately.


SHIPPING ON A 3RD PARTY NUMBER

There is a $40 (Z) handling charge for Truck Shipments using third-party billing. All orders using third party shipping numbers will incur a $7.50 (Z) handling fee per invoice, excluding sample orders. Our responsibility for damage or loss will end at our dock. Please contact your carrier for any claims or adjustments.


STOCK ART

Non-licensed art is available on file. Inquiry can be sent to artquestions@goldbondinc.com to see designs on file or use one of our free stock backgrounds. All licensed art requires a written release.


UNIMPRINTED ITEMS

Most items are available unimprinted beginning at minimum catalog quantities. Unimprinted golf balls are not available.


WEBSITE

Due to the dynamics of independently supported websites, we recommend verification of all product offerings and prices at our website: www.goldbondinc.com. Gold Bond cannot be held liable for inaccurate information on third party websites or search engines.

Art Requirement

ARTWORK

Artwork may be submitted in either hard copy or electronic format. Submit your art along with your order to: orders@goldbondinc.com. Please include your company name and purchase order number on all artwork sent. If sent by email, include PO# in subject line. All artwork is kept on file no longer than 24 months. Hard Copy Artwork should be crisp, clean, black and white line art. If the art is for a multiple color imprint, please provide color separations with registration marks. Providing artwork larger than actual size will allow us to reduce it and will provide a better finished product. Electronic Artwork may be submitted via disk (DVD, CD) or email. We accept both Macintosh and PC files. Please observe the following guidelines:


1. Please include your company name and purchase order number on all artwork sent. Choose a file name that relates to the artwork, such as the purchase order number and name of art.


2. Our preferred format is PDF. If you cannot provide your artwork as a PDF, then send a hard copy or raster version of your art (JPG, TIF, BMP) so that we can compare the two and make sure your artwork is not altered when opened.


3. Acceptable file formats: Please remember to convert all fonts to outlines/curves
l AI - Adobe Illustrator
l EPS - Encapsulated Postscript
l PSD - PhotoShop Document
l TIF - Tagged Image File
l FH - Free Hand
l CDR - CorelDraw!


4. We also accept scanned images; the preferred format is TIF. We recommend scanning artwork in line art mode at 1200 DPI.


5. If your art does not comply with these specifications, please submit what is available. We will make every attempt to convert your artwork to one of these formats. If we are unable to produce your order from submitted artwork, we will contact you and offer solutions.


6. If you would like to place an order but do not have sufficient artwork, we have a staff of artists who can perform cleanup or recreate art for no additional charge. If utilizing this free service, please add an additional 24 hours to your production time. In addition, upon request, we will gladly email your new artwork for use on other projects.


7. Any multi-color art must be in spot colors unless it is photographic artwork for an item offered with full color imprint.


8. If you have any questions in regards to your artwork before your order is placed, please submit all questions to artquestions@goldbondinc.com with your Company Name and the Item# in the subject line.


Decorating Methods

Deboss

This elegant method allows you to leave an impression of your logo in the surface of an item’s material. The end result is a clean, depressed logo that you can see and feel.


Custom Embroided

Embroidery is a distinguished method of amplifying items with a genuine high quality representation of your logo. Embroidery machines can turn almost any image into a high quality logo.


 Laser Engraved

Laser engraving gives your logo a clean, polished appearance by precisely etching the logo into the material’s surface. It’s perfect on metal items including pens, tools, knives, and golf accessories.


Custom Woven

Custom woven towels offer a unique recognized look to your logo. Extensive design services, offered at no additional charge, coordinate the look of your logo into the actual weave of the towel. This method is guaranteed to get your company noticed.


Screen Printed

Silk Screen printing is the imprinting of a design directly on the surface of a product. The ink is pressed through a tensioned nylon mesh, leaving a clean imprint on the surface of an item.


Pad Printed

An inked logo is transferred from an etched plate to a soft silicone pad. The pad is then pressed against the product. It is a great way to showcase your logo on drinkware, pens, promotional items and golf accessories.


Diestruck

With a die struck epoxy fill imprint, your logo is impressed on the front of a product. Colored epoxy enamel is then used to fill the cavities of the impression, leaving a metallic outline around the colors.


Color Finity

Colofinity provides a full color imprint with perfect color registration. It is great for photographic work and complex logos. No setup charges or multi-color run charges apply. This imprint method is ideal for bags and portfolios.


ColorfinityHD

ColorfinityHD is a 4 color process that uses direct-to-product printing. With ColorfinityHD, print a broad spectrum of colors for complex logos or photographs. 



Four Color Process

Many items are available with a 4 color process imprint, providing full color at one low cost! It is a great option for complex logos needing perfect color registration. No setup or multicolor run charges apply.

Global Sourcing

Global Sourcing

Do you have a large order or do you need a custom product? Let us help you. Our Global Source Team has the resources to help you:

• When your large order deserves a large discount

• When you planned ahead and have longer lead times

• When you need something custom and extraordinary

• When close isn’t good enough, and you need a custom molded product or a product in a custom PMS color

1 Day Ship Advantage

Gold Bond is centrally located in the center of the souteast in the city of Chattanooga, TN. Chattanooga boasts one of the countries best logistics infrastructures providing Gold Bond with a strategic advantage of our industry competitors. Gold Bond can reach the majority of the southeast in one day with standard ground transportation. This in turn gives Gold Bond a day advantage over the majority of industry competitors when shipping west of the Mississippi River. When time is of the essence days in transit is the best place to save time and money.