General Information

ACKNOWLEDGEMENT

All orders are acknowledged by fax or email. Contact factory if you do not receive an acknowledgement with 24 hours. It is your responsibility to contact the factory immediately with

any discrepancies. Credit will not be issued after an order has shipped. Charges less than $50.00 not listed on your P.O. will be processed without notice.

ARTWORK

Artwork may be submitted in either hard copy or electronic format. Please include your company name and purchase order number on all artwork sent. All artwork is kept on file for no longer than 24 months.

AUTHORIZED RETURNS

Items found to be printed incorrectly due to Gold Bond’s error will be replaced at no charge when returned within 60 days from receipt of item. Gold Bond will provide Return Authorization labels. Unauthorized returns will be returned to the sender and billed for freight. A credit will not be issued for merchandise that is unavailable to be returned to Gold Bond.

CANCELLATIONS

All orders are considered firm, and cannot be canceled without approval from Gold Bond. Written documentation must be sent to confirm the cancellation. Upon receiving the documentation, a $20.00 (G) charge will apply in addition to cost of dies, logo, screens, artwork, including all material produced.

CORRECTION CHARGES

A charge of $35.00 (G) applies to all corrections received after the screen, plate, or cut has been made. Corrections are not possible on orders that have been printed.

COPY CHANGE CHARGES

A charge equivalent to the item set up charge will apply to all copy changes.  C.O.D. Not Available.

DISTRIBUTOR IMPRINT

Distributors will receive “End Quantity Price” (EQP) less 20% on all Gold Bond catalog items for self promotion.  Set up charges up to $35g are waived.  Distributors imprint must be included.

DROP SHIPMENTS

An additional charge of $15.00 (G) applies to each drop shipment per order.

FAX ORDERS

All orders received by fax, email or other methods are subject to a daily cut off time. The cut off time for regular production orders is 12:00 noon, Eastern Time. The cut off time for Gold Rush orders is 2:00 PM, Eastern Time. Any orders received thereafter will be considered orders for the following day.  All orders faxed will be considered the original purchase order. The legibility of faxed orders will be the responsibility of the distributor. Gold Bond is not responsible for any fax malfunction that would affect receipt of the order or omitted information on the order. All faxed orders requiring artwork WILL NOT BE SCHEDULED TO SHIP until the actual artwork is received.

F.O.B.

All shipments are F.O.B. TN, CA, MA, SC, OR, AZ, NY, GA, TX.  Shipping and handling charges will be applied to the invoice. Shipments received in TN are subject to sales tax.

IMPRINT

The imprint will be set for best appearance at Gold Bond’s discretion using the maximum imprint area, unless specified on the purchase order. SHADING; A dot pattern will be used to simulate shading on imprinted products. We utilize screen frequencies as low as 45 LPI and up to 150 LPI depending on product, product color, ink color, and imprint method.

INK CHANGE CHARGE

A charge of $35.00 (G) will apply to all items in the catalog per ink change.

MULTI-COLOR IMPRINT

Orders requiring a multi-color imprint of three colors or more that include a running charge will require a minimum order of 500 pieces. Additional lead-time may be required. Call the factory for production time. Gold Rush production is NOT available on multi-color imprints.

NEW ACCOUNTS

Unless credit has been established, payment is required at the time the order is received. Payments may be made using Visa, MasterCard, American Express, Discover, cashier’s check or money order. Production will not begin until the credit department has received payment in full. Checks require a ten day waiting period. A service charge of $50.00 (X) will be charged on all returned checks.

NON-FULFILLMENT OF ORDERS

Gold Bond cannot assume liability on non-fulfillment of orders caused by the inability to obtain raw material, due to embargoes, strikes, fires, or other causes beyond our control.

OVERRUNS/UNDERRUNS / EXACT QUANTITIES

A 5% over or under on orders will be invoiced for the exact quantity shipped. Orders requiring an exact count will be charged $35.00 (G). Charges apply to each drop shipment.

PICTURES

Logos used in this catalog are for illustrative purposes ONLY. The logos DO NOT imply endorsements; nor does the owner of such design expressly authorize any items with these specific logos for sale to anyone.

PMS MATCHING

Gold Bond prints with coated inks only. We will try to match your requested PMS color as closely as possible for a charge of $25.00 (G). Gold Bond cannot guarantee PMS color matching on colored surfaces.

PRICING

Catalog pricing is subject to change without notice. All large quantity quotes are to be requested by fax, or email and must be referred to on the purchase order. Charges less than $50.00 not listed on your P.O. will be processed without notice.

PRODUCT COLOR

Gold Bond has attempted to portray product colors in the catalog as accurately as is possible; however, because of color reproduction in printing, the product color may differ slightly from the catalog. If clarification of product color is required, please request a random sample.

PRODUCTION TIME

Production time begins when:

• Art is received by factory.

• Credit has been established or payment has been received.

• Ship date is approved by factory; all order's details clarified, and all proofs approved.

In house orders normal production time is 5 to 7 working days. For outsourced items see catalog page for production time. For an estimated shipping date, contact the factory for details.

PROOFS/SPEC SAMPLES

Templates are available online for producing your own proofs at no charge. We highly recommend the use of these templates to reduce art questions and to expedite your order. A paper-proof charge of $15.00 (G) will apply for each item per order.

Actual proof or spec samples will be:

Writing Instruments - $20.00 (G)

Drinkware, General Merchandise, Cool Gadgets, Business Accessories, Walking Sticks, Golf Items - $35.00 (G)

Golf Kits - Call Factory

Golf Balls - $50.00 plus cost of 1 dozen golf balls

Outsourced Items - Call Factory

PROPOSITION 65

The State of California now requires Proposition 65 warning labels on all drinkware items shipping into California. Gold Bond will adhere the following label free of charge to any drinkware items whose final destination in full or any portion thereof is within California. It is the distributors responsibility to notify Gold Bond if any portion of the order may be sold within California due to their inclusion in a catalog program, e-company store, or by other means.

REORDERS

To ensure an exact duplication of a reorder, send a sample from the previous order. Please reference Gold Bond’s invoice number or distributor previous purchase order number on all repeat orders. Previous orders are kept on file for no longer than a 24-month period. Repeat orders after that period of time will require new artwork and set-up or logo charges will apply. PMS color matches, multi-color set-ups, and multicolor running charges are charged on each repeat order.

SAMPLES

Samples will be billed at end quantity price. Freight will be charged unless your shipping number is provided. Blank samples are unavailable, however random samples are available for some items. Samples cannot be returned for credit.

SPECIAL PACKAGING - Call Factory.

SHIP DATE

All order acknowledgments indicate an estimated ship date. This date may change depending on the current production schedule. If your order has a firm “in hands” date, note this clearly on your purchase order and the appropriate ship date will be scheduled accordingly.

SHIPPING

All shipping weights found within this catalog are estimated and may vary slightly. All orders should specify an "IN HANDS" date including the shipment method. If the shipping method is not specified, Gold Bond reserves the right to ship by whatever means necessary to meet the "In Hands" date. Gold Bond does not guarantee delivery by any freight carrier. The distributor must initiate any claim with the carrier immediately. All orders using third party shipping numbers will incur a $7.50 (x) handling fee per invoice, excluding sample orders.

SPLIT SHIPMENTS

An additional charge of $15.00 (G) applies for each split shipment.

STOCK ART

Non-licensed art is available in the Augustine Blue Book. All licensed art requires a written release.

TELEPHONE ORDERS

Verbal orders are not accepted by telephone. Please submit all orders via mail, fax, e-mail or on web site: www.goldbondinc.com

THIRD PARTY SHIPPING

All orders using third party shipping numbers will incur a $7.50 (x) handling fee per invoice, excluding sample orders.

UNIMPRINTED ITEMS

Unimprinted items are available beginning at minimum catalog quantities. Next column pricing applies for all items except rulers. Unimprinted golf balls are subject to approval.

WEB SITE

Due to the dynamics of independently supported web sites, we recommend verification of all product offerings and prices at our web site: www.goldbondinc.com. Gold Bond cannot be held liable for inaccurate information on third party web sites or search engines.