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ACKNOWLEDGEMENT
All orders are acknowledged by fax or email.
Contact factory if you do not receive an acknowledgement
with 24 hours. It is your responsibility to contact the
factory immediately with any discrepancies. Price
discrepancies on your order less than $50.00 will be
processed without notice.
ARTWORK
Artwork may be submitted in either hard copy or electronic format.
Please include your company name and purchase order
number on all artwork sent. If sent by email, include
PO# in subject line for both orders and art. All artwork
is kept on file for no longer than 24 months. Hard Copy
Artwork should be crisp, clean, black and white line
art. If the art is for a multiple color imprint, please
provide registration marks. Providing artwork larger
than actual size will allow us to reduce it and will
provide a better-finished product. If your art contains
shading, it should be submitted at actual size with a 45
line screen. Electronic Artwork may be submitted via
disk (DVD, CD, floppy) or email. We accept both
Macintosh and PC files. Our email address is:
art@goldbondinc.com. Please observe the following
guidelines:
1. Please include your company name and purchase order
number on all artwork sent. Choose a file name that
relates to the artwork such as the purchase order
number.
2. Our preferred format is PDF. If you cannot provide
your artwork as a PDF, then send a hard copy or raster
version of your art (JPG, TIF, BMP) so that we can
compare the two and make sure your artwork is not
altered in any way when opened.
3. Acceptable file formats: Please remember to convert
all fonts to outlines- PDF (our preferred format)
l AI -
Adobe Illustrator
l EPS - Encapsulated Postscript
l PSD
- PhotoShop Document
l TIF - Tagged Image File
l FH -
Free Hand
l CDR - CorelDraw!
4. We also accept scanned images; the preferred format
is TIF. We recommend scanning artwork in line art mode
at 1200 DPI.
5. If your art does not comply with these
specifications, please submit what is available. We will
make every attempt to convert your artwork to one of
these formats. If we are unable to produce your order
from submitted artwork, we will contact you and offer
solutions.
6. If you would like to place an order but do not have
sufficient artwork, we have a staff of artists who can
perform cleanup or recreate art for no additional
charge. If utilizing this free service, please add an
additional 24 hours to your production time. In
addition, upon request, we will gladly email your new
artwork for use on other projects.
AUTHORIZED RETURNS
Items found to be printed incorrectly due to
Gold Bond's error will be replaced at no charge when
returned within 60 days from receipt of item. Gold Bond
will provide Return Authorization labels. Unauthorized
returns will be returned to the sender and billed for
freight. A credit will not be issued for merchandise
that is unavailable to be returned to Gold Bond.
CANCELLATIONS
All orders are considered firm, and cannot be canceled without
approval from Gold Bond. Written documentation must be
sent to confirm the cancellation. Upon receiving the
documentation, a $20.00 (G) charge will apply in
addition to cost of dies, logo, screens, artwork,
including all material produced.
CORRECTION CHARGES
A charge of $45.00 (G) applies to all
corrections received after the screen, plate, or cut has
been made. Corrections are not possible on orders that
have been printed.
COPY CHANGE CHARGES
A charge equivalent to the item set up charge
will apply to all copy changes. Copy changes must be at
least catalog less than minimum per copy
C. O. D.
Cash on delivery, is not available.
DISTRIBUTOR IMPRINT
Distributors will receive "End Quantity Price"
(EQP) less 20% on all Gold Bond catalog items for self
promotion. Set up charges up to $45.00 (G) are waived.
Distributor's imprint must be included.
DROP SHIPMENTS
An additional charge of $15.00 (G) applies to
each drop shipment per order.
FAX ORDERS
All orders received by fax, email or other methods are subject to a
daily cut off time. The cut off time for regular
production orders is 12:00 noon, Eastern Time. The cut
off time for Gold Rush orders is 2:00 PM, Eastern Time.
Any orders received thereafter will be considered orders
for the following day. All orders faxed will be
considered the original purchase order. The legibility
of faxed orders will be the responsibility of the
distributor. Gold Bond is not responsible for any fax
malfunction that would affect receipt of the order or
omitted information on the order. All faxed orders
requiring artwork WILL NOT BE SCHEDULED TO SHIP until
the actual artwork is received.
F.O.B.
All shipments are F.O.B. TN, 37343, unless otherwise noted.
Shipping and handling charges will be applied to the
invoice. Shipments received in TN are subject to sales
tax.
HANDLING CHARGE
All orders using third party shipping numbers
will incur a $7.50 (Z) handling fee per invoice,
excluding sample orders.
IMPRINT
The imprint will be set for best appearance at our discretion using
the maximum imprint area, unless specified on the
purchase order. SHADING; A dot pattern will be used to
simulate shading on imprinted products. We utilize
screen frequencies as low as 45 LPI and up to 150 LPI
depending on product, product color, ink color, and
imprint method.
INK CHANGE CHARGE
A charge of $35.00 (G) will apply to all items
in the catalog per ink change.
MULTI-COLOR IMPRINT
Orders requiring a multi-color imprint of three
colors or more that include a running charge will
require a minimum quantity of 500 pieces. Additional
lead-time may be required. Contact factory for
production time. Gold Rush production is NOT available
on some multi-color imprints.
NEW ACCOUNTS
Unless credit has been established, payment is required at the time
the order is received. Payments may be made using Visa,
MasterCard, American Express, Discover, cashier's check
or money order. Production will not begin until payment
is received in full. Checks require a ten day waiting
period. A service charge of $50.00 (Z) will be charged
on all returned checks.
NON-FULFILLMENT OF ORDERS
Gold Bond cannot assume liability on
non-fulfillment of orders caused by the inability to
obtain raw material, due to embargoes, strikes, fires,
or other causes beyond our control.
OVERRUNS/UNDERRUNS/EXACT QUANTITIES
A 5% over or under on
orders will be invoiced for the exact quantity shipped.
Orders requiring an exact count will be charged $35.00
(G). Charges apply to each drop shipment.
PICTURES
Logos used in our catalog and/or web site are for illustrative
purposes ONLY. The logos DO NOT imply endorsements; nor
does the owner of such design expressly authorize any
items with these specific logos for sale to anyone.
PMS MATCHING
Gold Bond prints with coated inks only. We will try to match your
requested PMS color as closely as possible for a charge
of $25.00 (G). Gold Bond cannot guarantee PMS color
matching on colored surfaces.
PRICING
Catalog pricing is subject to change without notice, see
www.goldbondinc.com for current pricing. All large
quantity quotes are to be requested by fax, or email and
must be referred to on the purchase order. Price
discrepancies on your order less than $50.00 will be
processed without notice.
PRODUCT COLOR
Gold Bond has attempted to portray product colors in the catalog as
accurately as is possible; however, because of color
reproduction in printing, the product color may differ
slightly from the catalog. If clarification of product
color is required, please request a random sample.
PRODUCTION TIME
Production time begins when:
l Art is received by factory.
l Credit has been established or payment has been
received.
l Ship date is approved by factory; all order details
clarified, and all proofs approved.
l Standard production time is 5 - 7 working days for
catalog quantities unless otherwise noted.
PROOFS/SPEC SAMPLES
Templates are available online for producing
your own proofs at no charge. We highly recommend the
use of these templates to reduce art questions and to
expedite your order. A paper-proof charge of $15.00 (G)
will apply for each item per order. Actual proof or spec
samples will be: Pencils and Imprinted Pens - $30.00 (G)
Bags, Knives, Drinkware, Executive, General Merchandise,
Gifts, Office Accessories, Key Rings, Laser Engraved
Pens, Personal Care, and Golf Accessories - $45.00 (G)
Golf Kits - Contact Factory Golf Balls - $50.00 plus
cost of 1 dozen golf balls Outsourced Items - Contact
Factory
PROPOSITION 65
The State of California now requires
Proposition 65 warning labels on all drinkware items
shipping into California. Gold Bond will adhere the
following label free of charge to any drinkware items
whose final destination in full or any portion thereof
is within California. It is the distributors
responsibility to notify Gold Bond if any portion of the
order may be sold within California due to their
inclusion in a catalog program, e-company store, or by
other means.
REORDERS
To ensure an exact duplication of a reorder, send a sample from the
previous order. Please reference Gold Bond's invoice
number or distributor previous purchase order number on
all repeat orders. Previous orders are kept on file for
no longer than a 24-month period. Repeat orders after
that period of time will require new artwork and set-up
or logo charges will apply. PMS color matches,
multi-color set-ups, and multicolor running charges are
charged on each repeat order.
SAMPLES
Samples up to $10.00 are available at no charge with your shipper
number. Blank samples are unavailable, however random
samples are available for some items. Samples cannot be
returned for credit.
SPECIAL PACKAGING
Contact Factory.
SHIP DATE
All order acknowledgments indicate an estimated ship date. This
date may change depending on the current production
schedule. If your order has a firm "in hands" date, note
this clearly on your purchase order and the appropriate
ship date will be scheduled accordingly.
SHIPPING
All shipping weights found within this catalog are estimated and
may vary slightly. All orders should specify a "ship to"
address. If the "ship to" address is not specified, it
will default to the address of the Distributor. All
orders should specify an "IN HANDS" date including the
shipment method. If the shipping method is not
specified, Gold Bond reserves the right to ship by
whatever means necessary to meet the "In Hands" date.
Gold Bond does not guarantee delivery by any freight
carrier. The distributor must initiate any claim with
the carrier immediately. All orders using third party
shipping numbers will incur a $7.50 (Z) handling fee per
invoice, excluding sample orders.
SPLIT SHIPMENTS
An additional charge of $15.00 (G) applies for
each split shipment.
STOCK ART
Non-licensed art is available in the Augustine Blue Book. All
licensed art requires a written release.
TELEPHONE ORDERS
Verbal orders are not accepted by telephone.
Please submit all orders via mail, fax, e-mail or on web
site:
www.goldbondinc.com
UNIMPRINTED ITEMS
Unimprinted items are available beginning at
minimum catalog quantities. Next column pricing applies
for all items except rulers. Unimprinted golf balls are
subject to approval.
WEB SITE
Due to the dynamics of independently supported web sites, we
recommend verification of all product offerings and
prices at our web site: www.goldbondinc.com. Gold Bond
cannot be held liable for inaccurate information on
third party web sites or search engines.
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